Delivery & Returns

Delivery Information:

-Standard shipping takes 1~2 business days after the order is placed. Delivery charge 20 AED. Free Delivery on orders above 150 AED.

All orders are processed within 1-3 business days after order, Orders are not shipped or delivered on weekend and holidays.

Damages.

If any product is damaged upon receiving, please take a photo immediately and send the details contact@beautique-online.com
 You can let us know if you prefer a refund or if you want us to re-ship you a new product (at our cost of course!)

Returns: 

If you wish to return, please ship the un-opened package back to us within 3 days of receiving the product. Unfortunately, we cannot accept opened packages.  Return shipments must be paid by the customer unless it is a mistake we made/ damaged product we shipped.  If we made the mistake, we will pay for the return shipping.  Otherwise, it is the customer's responsibility to pay for the returned shipment.

-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If it is a product we have shipped you by mistake, please contact us at contact@beautique-online.com so that we can correct it.

Involuntary Returns
If a package is returned to us because:
- We put the wrong address: That's our fault and we will ship it to you at the correct address and pay for the shipping cost again. 

- You put the wrong address (such as forgetting apartment number or wrong phone number or etc.) or you did not respond/ accept/ missed your package from the courier call

If we attempt to deliver your order, but you are not present to receive it, we will try again on the next available date.