Delivery & Returns
-Standard shipping takes 1~2 business days after the order is placed. Delivery charge 20 AED. Free Delivery on orders above 150 AED.
All orders are processed within 1-3 business days after order, Orders are not shipped or delivered on weekend and holidays.
If any product is damaged upon receiving, please take a photo immediately and send the details firstname.lastname@example.org
You can let us know if you prefer a refund or if you want us to re-ship you a new product (at our cost of course!)
If you wish to return, please ship the un-opened package back to us within 3 days of receiving the product. Unfortunately, we cannot accept opened packages. Return shipments must be paid by the customer unless it is a mistake we made/ damaged product we shipped. If we made the mistake, we will pay for the return shipping. Otherwise, it is the customer's responsibility to pay for the returned shipment.
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If it is a product we have shipped you by mistake, please contact us at email@example.com so that we can correct it.
If a package is returned to us because:
- We put the wrong address: That's our fault and we will ship it to you at the correct address and pay for the shipping cost again.
- You put the wrong address (such as forgetting apartment number or wrong phone number or etc.) or you did not respond/ accept/ missed your package from the courier callIf we attempt to deliver your order, but you are not present to receive it, we will try again on the next available date.